Screen Recorder ProHelp when you get stuck.
Find a quick answer below, or write to us. We reply by email, usually within one business day.
License and billing
Lost a key or need to move it to a new PC? Deactivate the old PC from the app, or write to us.
Built-in guide
The app includes a guide and a short tour. Open the About window and choose Guide.
Frequently asked questions
Is there a free version?
Yes. The Free plan records screen, sound and webcam up to 720p and 5 minutes per recording, with a small program watermark. It never expires.
Which Windows versions are supported?
Windows 10 (version 2004 or later) and Windows 11, 64-bit.
Does it slow my computer down while recording?
Screen Recorder Pro captures through the Windows graphics layer and can encode on your graphics card (NVENC) so the processor stays free. Animated pages and games are the case it was tuned for.
Where are my recordings stored?
On your own computer, in the folder you choose. Nothing is uploaded unless you use the share-to-phone feature on your local network.
How many computers can I use my license on?
Pro works on up to 2 PCs and Business on up to 5. You can deactivate one PC from inside the app to free its slot.
What happens if I cancel?
Your plan stays active until the end of the period you paid for. Afterwards the app returns to the Free plan, and all your recordings stay yours.
My recording looks choppy. What should I check?
Lower the frame rate or resolution, enable hardware encoding if you have an NVIDIA card, and record to a fast drive. If it persists, email us your settings.
The audio is silent.
Check that system sound and the microphone are enabled and that the right devices are selected in the audio settings.